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Return Policy Page
Return Policy for agphilips.com
At agphilips.com, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Our return policy is designed to provide a fair and hassle-free experience for all of our customers.
Eligibility for Return
- Returns will be accepted within 1 days from the date of purchase for most products in new and unused condition.
- Certain products, such as personalized items or perishable goods, may not be eligible for return.
- To be eligible for a return, the product must be in its original packaging and include all original accessories. Products that have been damaged, altered, or used cannot be returned.
Return Process
- Contact us on +2347069444271 to initiate the return process.
- Provide us with your order number and the reason for the return.
- Once your return is approved, we will provide you with a return shipping label.
- Pack the item(s) securely in the original product packaging, if possible.
- Affix the return shipping label to the agphilips of the package.
- Drop off the package at any REDX location or schedule a pickup.
Refunds
- Refunds will be issued to the original payment method. Please allow 10-15 business days for the refund to be processed.
- Refunds for returned products may be subject to a restocking fee of 15%.
- Shipping and handling fees are non-refundable.
Exchanges
- If you would like to exchange your product for a different item, please contact us at Facebook or +2347069444271.
- Exchanges are subject to product availability.
- The customer is responsible for any shipping and handling fees associated with the exchange.
Damaged or Defective Products
- If you receive a damaged or defective product, please contact us at Facebook or +2347069444271 within 24 hours of receipt.
- We will provide you with a return shipping label and instructions for returning the product.
- Once we receive the returned product, we will send you a replacement or issue a refund, as appropriate.
Limitation of Liability
- agphilips.com is not responsible for any losses or damages incurred by customers as a result of using our products or services.
- Customers agree to indemnify and hold agphilips.com harmless from any claims, losses, damages, or expenses that may arise from their use of our products or services.
Effective Date: 25 OCT 2025
- By purchasing products from agphilips.com, you agree to abide by this Return Policy.
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